Measuring the true cost of technology incompetence

Recorded on: February 27, 2020 – 12:00 PM

Understanding the added cost your firm may be paying due to a lack of basic technology competence.

It is no longer enough to be a good lawyer, competence with technology is essential to ethical, efficient and productive practice.

And, in a world where clients are demanding more streamlined, digital experiences, law firms with a firm grip on technology will have a distinct advantage over their competitors.

Legal technology skills consultant, Joanne Humber, joined us to explore the true cost of technology incompetence. She also explored several strategies your firm can use to upskill your staff and meet the needs of the modern legal consumers.

In this webinar we cover:

  • Real-life examples of how firms have tackled technology incompetence

  • Practical measures your firm should be using

  • How to overcome resistance to change

  • Strategies for skills improvement

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About the Speakers

Joanne Humber circle

Joanne Humber

Legal Technology Skills Consultant, Humber Associates

For more than 24 years Joanne Humber has delivered IT training programmes to law firms and corporate legal departments across the world – initially through her own company and for 8 years as Director of Training for Phoenix Business Solutions.

She now works as an independent consultant advising law firms how to improve technology skills adoption and actively promotes the Legal Technology Core Competency Certification Coalition (LTC4). 


Matt Newton

Joint Managing Director, Oosha

With over 20 years’ experience in the internet connectivity, cloud and managed service arena, Matt has gained a wealth of knowledge. As a proven guru in everything Tech, Matt regularly spreads his wisdom at technology events across the country.

Matt’s aim for Oosha is simple – to make IT simple for customers. Allowing them to focus on running their business, without being let down by, or worrying about technology. 

Expertise in the professional sector, in particular, has helped Matt provide many effective IT solutions, created specifically for those in the legal and accounting sectors.