How law firms can use technology to improve back-office operations

Recorded on: July 01, 2017 – 12:00 PM

There’s no denying that law firms face an increasingly competitive landscape, with pricing pressure and the threat of non-traditional legal services. This means you must balance the need to provide great services to your clients, while managing your costs and working with limited support staff.

Technology can help you automate many administrative tasks and give you greater visibility into your back-office. With a more centralised approach, workflow automation can help you protect your operating profit, while increasing the turnaround time on client deliverables.

In this guest webinar James Kippenberger, Managing Director of Commercial Product Management and UK Client Delivery and Matthew Davis, Client Solutions Manager from BigHand join us to discuss how efficiencies can be found in back-office operations.

In this webinar we explore:

  • Why you don't need to outsource to gain efficiency

  • How to prioritise work across your firm

  • How to improve delegation of work

  • Managing and allocating resources

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About the Speakers

James Kippenberger

James Kippenberger

Managing Director of Commercial Product Management and UK Client Delivery, BigHand

Having been at BigHand since 2001, James is currently responsible for developing and articulating Product Strategy for the group, looking to match market demand with unique and compelling solutions. 

James has experience of ensuring customers are implementing the products they need effectively in order to improve efficiency and productivity through prioritisation of work and more accurate allocation of tasks. 


Matthew Newton

Joint Managing Director, Oosha

With over 20 years’ experience in the internet connectivity, cloud and managed service arena, Matt has gained a wealth of knowledge. As a proven guru in everything Tech, Matt regularly spreads his wisdom at technology events across the country.

Matt’s aim for Oosha is simple – to make IT simple for customers. Allowing them to focus on running their business, without being let down by, or worrying about technology. 

Expertise in the professional sector, in particular, has helped Matt provide many effective IT solutions, created specifically for those in the legal and accounting sectors.