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Frequently Asked Questions

What type of phone line is required for ADSL service?
A standard BT PSTN analogue line is required for ADSL. Certain BT services and/or configurations are NOT compatible with ADSL, these include:-

       PBX Switchboard
       ISDN 30(PRI)
       Surftime
       BT Data Stream
       BT Video Stream
       None BT Telephone Line
       Redcare Alarm Monitoring
       Pulse Metered Line
       Coin/Pay Phone

It is possible to convert a ISDN 2/2e or Business/Highway line into ADSL. This does however mean that the ISDN service is lost as the line has to be converted back to a single analogue line. Certain fax machines will interfere with the ADSL signal so it is not recommended that you use a fax line for ADSL.

FAQ's
  What is ADSL?

  What speeds does ADSL run at?

  What is a contention ratio?

  Why is the download speed greater than the upload speed?

  What type of phone line is required for ADSL service?

  What is NAT/No-NAT?

  Do you assign fixed IP addresses?

  What is a microfilter?

  What is a router?

  Is there a limit on the amount of data I can download or upload when i subscribe to a unlimited package?

  Migration Authorisation Code (MAC)

  Do ADSL services come with a service level agreement?

  Can I use your SMTP (outgoing) mail servers?

  What DNS servers can I use?

  What settings do I need for my ADSL router?

  HELP my broadband is not working



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