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Frequently Asked Questions

Why is the download speed greater than the upload speed?
ADSL is Asymmetric which means it runs at different speeds for upload and download. BT is currently trialling a SDSL (Symmetric Digital Subscriber Line) service which runs at the same speed for both upload and download.

FAQ's
  What is ADSL?

  What speeds does ADSL run at?

  What is a contention ratio?

  Why is the download speed greater than the upload speed?

  What type of phone line is required for ADSL service?

  What is NAT/No-NAT?

  Do you assign fixed IP addresses?

  What is a microfilter?

  What is a router?

  Is there a limit on the amount of data I can download or upload when i subscribe to a unlimited package?

  Migration Authorisation Code (MAC)

  Do ADSL services come with a service level agreement?

  Can I use your SMTP (outgoing) mail servers?

  What DNS servers can I use?

  What settings do I need for my ADSL router?

  HELP my broadband is not working



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