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Frequently Asked Questions

What is a contention ratio?
Contention ratio refers to the maximum number of users you could be sharing your bandwidth with. There are 2 contention ratios in use by Allcomm, 50:1 and 20:1. If you have a 50:1 contention ratio then in theory another 49 users could be competing for the 512kb you have. In practice this very rarely happens and even on the slowest ADSL product users typically see a 10x improvement over a 56k modem.
 

FAQ's
  What is ADSL?

  What speeds does ADSL run at?

  What is a contention ratio?

  Why is the download speed greater than the upload speed?

  What type of phone line is required for ADSL service?

  What is NAT/No-NAT?

  Do you assign fixed IP addresses?

  What is a microfilter?

  What is a router?

  Is there a limit on the amount of data I can download or upload when i subscribe to a unlimited package?

  Migration Authorisation Code (MAC)

  Do ADSL services come with a service level agreement?

  Can I use your SMTP (outgoing) mail servers?

  What DNS servers can I use?

  What settings do I need for my ADSL router?

  HELP my broadband is not working



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