SmartSecure Online Backup FAQ’s
Why should I backup online?
Online backups can take a great deal of stress and responsibility off your shoulders. You no longer have the often frustrating management of tapes and confusing software. Also, you are provided the best protection possible with a secure and safe offsite backup. Our online backup system protects you against an office fire, theft or data corruption resulting from hardware failures.
How does SmartSecure online Backup work?
Software is installed on your Server or Workstation. You, your reseller or our technical team then select what data you wish to backup via the software or the SmartSecure Web portal.
An initial data seed is transferred to our servers either via the internet or via an external storage device that is shipped out to you and returned to us via secure post.
Data is then streamed to our server automatically every day.
In the event that you wish to restore data you simply log on to the SmartSecure Web Portal and download the required data.
In the event of a disaster that requires to you to completely rebuild your server we can ship your entire data via a storage device within 24 hours or you can download it all via the web portal.
What security do we have in place?
Your data in stored in carefully selected, highly resilient datacentre. We have the only access to our servers, which are stored in a facility manned with round-the-clock security personnel and advanced CCTV/security monitoring equipment. For further information about our datacentre, please visit the Colocation page on our site.
In addition to site location security, we have state-of-the-art Watchguard firewalls in place, allowing only necessary traffic into our system. Our servers are further protected by virus checking equipment to ensure that no malicious or damaging code can be executed, as data files are updated every 3 hours. The incoming internet feed is a multi-homed connection providing failover redundancy through having multiple data carriers to our network. Failover servers have also been introduced to ensure maximum uptime and connectivity.
Who has access to my data?
Only you, the end user, have access to your data. Your data is encrypted the moment it leaves your computer and is transmitted to our servers. In the highly unlikely event that data being transferred was somehow intercepted, it would be useless to the person intercepting it, since it is deeply encrypted with a military grade code. This code would take hundreds of years to break, if someone were to try. Your encrypted data is then stored on our secure servers, which are only accessible to us and are monitored 24 hours a day.
Is there a limit to my offsite backup transmittals?
Absolutely not. As long as it is covered by your subscri[topmn you can transfer as much data as you like
Is SmartSecure available to use with my work-at-home business?
Yes. Work-at-Home businesses and self-employed individuals using personal computers instead of network servers or systems will find SmartSecure the perfect solution to their backup needs. It is easily set up and will backup all your data, leaving you protected and worry-free. Simply choose the SmartSecure Workstation option.
Is my internet connection adequate?
Our online backup service transfers only altered or new data, and all data is compressed. This mean that connection requirements fall within average broadband limits, which allows the optimum use to our users and fast transfer times. As long as you can connect to the internet, you will be able to backup your data onto our secure data storage facilities.
How will I know if a backup is successful?
Once a backup is complete, you will receive an e-mail notification that tells you if your backup was successful or not. If your backup failed, this email will also provide the reason for the failure. Additionally, this notification gives you information on the number of files that have been transferred and updated on the backup server.
If you have purchased SmartSecure through a reseller or have server support services through ourselves this email may also go to a technical member of staff that manages your back up on you behalf.
Can I backup multiple computers or servers on one account?
Yes. You can backup as many computers, or servers, as you wish within one account. As long as you have applied for enough storage capacity and have the correct number of licenses you will be able to backup all of your systems.
Do I need to do anything before backup?
You need to uninstall or disable your current back up service. The PC or server
Is a password necessary?
Your SmartSecure files are encrypted by your selected password. This password can be issued by us or dictated by you. This password is used for the software and web portal.
Which files can be selected for backup?
Any files, folders and directories may be selected for backup using our software.
How fast is my Internet connection?
Your internet connection speed depends on your broadband internet provider, as well as the subscription package you have enrolled for. To find out your actual speed without having to find your subscription paperwork, please feel free to click on the link below to carry out a speed test on your network. It is important to make sure that no-one else is using the internet at the same time and that there are no downloads in place at the time of testing.
If you are unhappy with your internet speeds we can provide you with a variety of connectivity options.
How long will it take to transfer my data?
Your data transfer rates to the backup server depend on your internet connection UPLOAD speed. To find out your upload speed, please use the Speed Test above. The table below shows the data transfer rates and amounts for different levels of speed. You can find out yours by looking at your upload speed in the far left column.
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Kbps = Kilobits per Second ; MB = Megabytes ; GB = Gigabytes ; Values Accurate to 2 Decimal Places
To download backed up data from the SmartSecure servers in the event of a disaster or failure, the above speeds will also apply but this is relevant to your DOWNLOAD speed value from the Speed Test. If you have any questions relating to the speed test or it's values, please feel free to contact us and an engineer will be happy to help.
I have a lot of data, is there another way of transferring it to you and downloading it?
Yes if you have over 40GB of DATA it would be better advised for you to load your initial data seed to our severs via an external storage device. Once you have paid your first months payment via Paypal or Sage Payment we will ship a storage device to you along with simple instructions on how to transfer your data to it. Once you ship it back to us we can load your data onto ourselves and away you go. All future daily data updates will be done over the internet as normal as only changes in the data will be transferred.
In the event of a disaster we can ship your data to you the within 24 hours. The cost of the storage device and shipping will be chargeable.
How often are backups done?
Backups are usually done once a day but you can do one off backups whenever you like
I have forgotten my password, how can I retrieve it?
Please call our support team.
What do I do if things go wrong on my computer?
If you have encountered a major difficulty, whether a crashed hard drive, lost files, transferring your data to a new system, reinstalling your files or needing to access your work from another location - you can do it all. Simply log on to the web portal and download your data
When is support available?
Our help and support is continuously available to you - we ask that you please complete our contact form or call our Technical Support team at 0844 2430456 during normal business hours. If you wish to contact us out of normal business hours, we can provide you details of our mobile engineer who will be happy to help you.
What subscription is best for me?
Determining the subscription that is best for you is simple. First, create a new folder, then copy your files for backup to this folder. Take note! Copy only data files, not software program files. Next, select this folder and 'properties', to find the amount of data storage space needed. Your data will be nearly 50% - 75% compressed, however we do suggest that you base your subscription decision on the amount of uncompressed data, as you'll save data at different times.
DO I need to sign up to a 12 month contract?
No, to end your agreement with us you simply notify us and your account will be brought up to date
How can I upgrade my account for a larger capacity?
Simply email our sales team on sales@oosha.co.uk
How is payment taken?
Monthly payment is taken via Direct Debit. A form along with a copy of the Terms and Conditions needs to be signed and returned.
The first months payment can be made via PayPal or Sage pay if it is required,
If you have any further questions or wish to place an order contact our sales team on 0845 1234766